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Frequently Asked Questions

You can track your shipment through the track shipments feature on www.shopandship.com.

It is recommended that customers collect their own shipments. However, if necessary, it can be collected by another person if the other person has both the pin code/ QR code which you have received through text message/email and your mobile number. In this case, you carry full responsibility for supplying the message details to a third party, who will collect the shipment in your name. Aramex will not be held responsible for any stolen/lost shipments.

No. International transportation of goods is zero-rated under the VAT Law and Regulations as published. Accordingly, no VAT will be charged on shipping charges.

You can now ship Batteries from the USA using your S&S New York address, be it a replacement Battery or back up Battery for any device.

Terms and Conditions:

  1. Batteries can be shipped from USA only.
  2. The limit of Batteries per shipment is 2 batteries only. Any additional Batteries will be split into multiple shipments.
  3. The type of Batteries that can be shipped are Lithium-ion (Li-ion) Batteries only.
  4. The maximum capacity per Battery that can be shipped is 100WH.
  5. This service is only available for Shop & Ship members in the UAE, Saudi Arabia, Bahrain, Kuwait, and Oman only.
  6. The delivery time is up to 15 days.
  7. A service charge of  USD 5 will be added to the shipping fees for each shipment.
No, your Shop & Ship addresses may not be used as your personal, residential or business address for any official and/or government documents. Any government issued documents or identifications including, but not limited to permanent residence cards, green cards, passports, work permits are not allowed to be shipped to or from any Shop & Ship address and will be treated as Unacceptable Materials, if received.

You can shop for perfumes from UK, US, France, Germany, Italy and Spain using your SnS European addresses.

Terms and Conditions:

•This service is only available for Shop and Ship members in the United Arab Emirates, Kuwait, Oman, Bahrain, Qatar and the Kingdom of Saudi Arabia.

•This service allows you to buy perfumes only and no other beauty products.

•An additional charge of USD 10 will be automatically added to the shipping fees.

•The maximum volume that can be shipped is 100ml per bottle.

•There is no limit on the quantity.

•The delivery time for such shipments is from 10-15 days.

No, please use the designated address of the country you are shopping from. For example, if you are shopping from an e-tailer in the US you can only use the SNS New York address as delivery address.

You can find your Johannesburg Shop and Ship address by logging in to your account on shopandship.com or via the mobile app.
You can find your Mumbai Shop and Ship address by logging in to your account on shopandship.com or via the mobile app.
You can find your Hong Kong Shop and Ship address by logging in to your account on shopandship.com or via the mobile app.
You can find your Istanbul Shop and Ship address by logging in to your account on shopandship.com or via the mobile app.
You can find your Dubai Shop and Ship address by logging in to your account on shopandship.com or via the mobile app.
 You can find your Shanghai Shop and Ship address by logging in to your account on shopandship.com or via the mobile app.
You can find your London Shop and Ship address by logging in to your account on shopandship.com or via the mobile app.
You can find your New York Shop and Ship address by logging in to your account on shopandship.com or via the mobile app.

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